Terms & Conditions

Prime Sculpting & Modern Souvenir Company

We are an international crafts workshop, working with high profile museums globally.
Our sculptures and products are cast in Plaster, Cold Cast bronze and Bronze.

• All items are made to order.
• If your product is not on the shelf ready cast, it may take up to two weeks for your sculpture to be cast, dried and packed for shipping.
• Please contact us before purchasing if your purchase is time sensitive.
• If there are hold-ups in customs, we are aiming to resolve issues wherever possible from our end.

• Should you item incur any damage in transport, we require you to photograph the outer damage of your parcel and every step towards the inner packaging of the sculpture.
• This photographic documentation needs to be emailed to us within 24 hours of receipt of your item.
• If we do not receive notice from you with photographic evidence of the damage within 24 hours of delivery of your parcel, we are sadly not in a position to replace your item.
• If photographic evidence of the damage is within 48 hours of delivery of the item, we will replace your purchase.

• Cancellation Window (Change of Mind): For online or distance purchases, UK regulations generally allow a 14-day notice period to cancel or change your mind, followed by another 14 days to send the item back.
• Condition of the Artwork: The piece must be returned in its original, undamaged, and re-saleable condition. If it arrives missing packaging or with handling damage, a partial deduction or refusal of refund may apply.
• Return Shipping & Transit Risk: Unless the artwork is faulty, damaged in transit, or not as described, the buyer usually pays return shipping costs and assumes responsibility for transit damage or loss until it reaches the gallery. Galleries typically require tracked, signed-for, and fully insured courier or postal services.
• Faulty, Damaged, or Misdescribed Items: If an item arrives damaged or differs from its listing, you must report it within 48 hours to 3 working days of receipt—to qualify for a full refund including delivery fees.
• Exclusions: Custom commissions, personalized artworks, or made-to-order pieces are generally non-refundable unless they arrive faulty or not as agreed.